Frequently Asked Questions (FAQs)
Moovam is a dynamic multi-vendor e-commerce platform that specializes in delivering a wide range of goods and commodities from Nigeria and various West African nations to our valued customers in the UK.
We partner with reputable vendors from West Africa who are committed to providing genuine products. Each item is carefully vetted to ensure it meets our high standards of authenticity and quality.
Our platform offers an extensive selection of products, including traditional foods, textiles, art, and handcrafted items, all sourced directly from West African countries.
Simply browse our website, add items to your cart, and proceed to checkout. You can create an account for a smoother shopping experience.
Absolutely. We prioritize the security of our customers’ and vendors’ information. Our platform uses advanced encryption and security measures to protect your data.
Moovam accepts a variety of payment methods, including major credit/debit cards, Stripe, and other secure online payment systems.
Delivery times vary based on the product and vendor location. However, we strive to ensure the quickest possible delivery to our UK customers, typically within 5-10 business days.
Yes, we have a customer-friendly return policy. If you’re not satisfied with your purchase, you can return it within a specified period, subject to our return terms and conditions.
Our customer service team is available to assist you with any inquiries. You can reach us via email, phone, or our website’s live chat feature.
Yes, we offer subscription services for customers who wish to receive regular deliveries of their favorite West African products.